Over the past few years, Helsinki Airport has faced an extraordinary period of transformation. External factors such as the COVID-19 pandemic, geopolitical challenges, and an extensive terminal renovation project have reshaped the way operations are managed. During these unpredictable times, having a flexible and reliable technology partner became essential. Amorph Systems has played a crucial role in adapting to these rapid changes, ensuring that the airport could continue delivering accurate passenger flow predictions and optimizing airport operations.
Adapting to Constant Change
As the terminal layout and passenger routes evolved, Amorph Systems’ solution seamlessly integrated these updates to maintain optimal transfer time predictions. One of the most significant advancements was the expansion of queue prediction capabilities beyond transfer passengers to include local departing travelers. This allowed Helsinki Airport´s owner Finavia to predict queue lengths more accurately, improving operational efficiency and enhancing the passenger experience.
Unlike before, these forecasts are now being shared with stakeholders via the airport’s AOS system and made publicly available on the Helsinki Airport website. This groundbreaking feature enables travelers to access real-time queue predictions up to 20 hours in advance—an unprecedented level of transparency in the aviation industry. To this day, no other airport offers a similar service, making Finavia and Helsinki Airport a pioneer in real-time queue forecasting. This innovation has also garnered significant attention in Finnish media, further highlighting the airport’s commitment to passenger convenience and operational excellence.
Overcoming Challenges and Achieving Excellence
Implementing a real-time wait-time prediction system was not without its challenges. While Finavia had already been using Amorph Systems’ passenger flow simulation for planning, transitioning to live waiting-time predictions required an entirely new level of precision. Any miscalculation, whether overestimating or underestimating queue durations, could impact both airport operations and passenger satisfaction.
Adding to the complexity, Finavia also changed its Airport Operational Database (AODB) during this period, necessitating major updates to how flight data was handled. Despite these hurdles, Amorph Systems’ system demonstrated its resilience, successfully adapting to volatile passenger numbers. When discrepancies arose, the system provided tools to swiftly manage and fine-tune passenger flow predictions.
Through multiple optimization cycles, the simulation was further refined to reduce operational costs and increase calculation speeds for real-time what-if scenario analyses. The result is a highly efficient, accurate, and scalable system that meets the demands of a dynamic airport environment.
Setting a New Standard in Aviation Technology
Finavia’s Helsinki Airport is now at the forefront of queue prediction technology, setting a benchmark for transparency and passenger service in the industry. The ability to provide travelers with real-time wait-time estimates has transformed the airport experience, fostering trust and confidence among passengers.
Jussi Vepsäläinen, Operations Manager at Finavia Corporation, summarizes the impact of Amorph Systems’ solution:
“Amorph Systems’ adaptability and cutting-edge technology have been a game-changer for us during our terminal renovation and the external challenges the industry has faced over the past few years. Their precise queue prediction system, now for the first time directly accessible to the public, has enabled our operations to be more transparent, fostering trust, providing accurate forecasts, and enhancing the passenger experience.”
As Finavia continues to explore further improvements, such as incorporating passenger arrival profiles based on individual flight numbers, Amorph Systems remains a committed partner in driving innovation. This collaboration not only enhances Helsinki Airport’s efficiency but also sets a new standard for real-time operational insights in the global aviation industry.
With its pioneering approach to queue prediction and passenger flow management, Helsinki Airport—powered by Amorph Systems—demonstrates what’s possible when advanced simulation technology meets real-world operational needs.
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