use case

Process Optimization

The Requirement

Many Airports are implementing, or planning to implement new technology and introduce new processes.

The impact of planned changes is expected to be positive, but this is not certain and Process Optimization requires a way to assess the impact and reduce the risk. In some cases, the assessment must be done after the change in order to understand the impact and make changes to the customer experience design to improve the process.

The Solution

Flownomics Intel is a combination of quantitive research of group dynamics using Amorph’s state-of-the-art LiDAR technology with Edenspiekermann’s observational research of individual interactions, behaviour, and habits.

The mobile set-up of the AMORPH.aero LiDAR solution allows automated, cost-sensitive, and fully flexible measurements of passenger behaviour at any customer touchpoint with minimum lead time and full GDPR compliance.

Flownomics Intel, for the first time, enables automated observation of how even small changes in the customer experience design impact individual passenger behaviour and group dynamics to understand the direct impact on operations, and if needed even in real-time.

Amorph’s state-of-the-art LiDAR technology with Edenspiekermann’s observational research of individual interactions, behaviour, and habits
The Solution

Flownomics Intel is a combination of quantitive research of group dynamics using Amorph’s state-of-the-art LiDAR technology with Edenspiekermann’s observational research of individual interactions, behaviour, and habits.

The mobile set-up of the AMORPH.aero LiDAR solution allows automated, cost-sensitive, and fully flexible measurements of passenger behaviour at any customer touchpoint with minimum lead time and full GDPR compliance.

Flownomics Intel, for the first time, enables automated observation of how even small changes in the customer experience design impact individual passenger behaviour and group dynamics to understand the direct impact on operations, and if needed even in real-time.

Amorph’s state-of-the-art LiDAR technology with Edenspiekermann’s observational research of individual interactions, behaviour, and habits

For Process Optimization Flownomics Intel enables Airports to study pilot installations in real operational environments, identify capacity constraints, and prepare effectively for the impact of future changes to the passenger flow e.g. with the introduction of biometrics or European Entry-Exit-System (EES). The most significant benefit is that Flownomics Intel reduces the risk of failure or investment in solutions that do not function effectively.

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