use case
Process Optimization
The Requirement
Many Airports are implementing, or planning to implement new technology and introduce new processes.
The impact of planned changes is expected to be positive, but this is not certain and Process Optimization requires a way to assess the impact and reduce the risk. In some cases, the assessment must be done after the change in order to understand the impact and make changes to the customer experience design to improve the process.
The Solution
Flownomics Intel is a combination of quantitive research of group dynamics using Amorph’s state-of-the-art LiDAR technology with Edenspiekermann’s observational research of individual interactions, behaviour, and habits.
The mobile set-up of the AMORPH.aero LiDAR solution allows automated, cost-sensitive, and fully flexible measurements of passenger behaviour at any customer touchpoint with minimum lead time and full GDPR compliance.
Flownomics Intel, for the first time, enables automated observation of how even small changes in the customer experience design impact individual passenger behaviour and group dynamics to understand the direct impact on operations, and if needed even in real-time.
The Solution
Flownomics Intel is a combination of quantitive research of group dynamics using Amorph’s state-of-the-art LiDAR technology with Edenspiekermann’s observational research of individual interactions, behaviour, and habits.
The mobile set-up of the AMORPH.aero LiDAR solution allows automated, cost-sensitive, and fully flexible measurements of passenger behaviour at any customer touchpoint with minimum lead time and full GDPR compliance.
Flownomics Intel, for the first time, enables automated observation of how even small changes in the customer experience design impact individual passenger behaviour and group dynamics to understand the direct impact on operations, and if needed even in real-time.
