Airports are continuously challenged to maintain efficient operations and at the same time contain or reduce costs. This requires well-coordinated planning and management involving several stakeholders that are responsible for providing services. A further complication is that plans are disrupted due to events such as early or late arrival of flights, equipment malfunctions, maintenance activities, severe weather, and communication failures.
Faced with these challenges along with increasing passenger volumes, airport operations managers are looking for trusted data in the form of real-time performance indicators, asset status information, effective sharing of data and collaboration between stakeholders, reduced manual effort for monitoring operations, and a structured and automated way for handling events.
One approach to address sharing of information and collaboration was to establish a centralized Airport Operations Centre (APOC) where representatives from various stakeholders are co-located. With the right processes in place, this enables quick decisions without extended phone calls and alignment loops, resulting in improved efficiency, but it is a costly exercise. Smaller airports also have multiple stakeholders all of whom can benefit from improved collaboration, but have not had the budget or sufficient resources to establish an APOC.