use case

Virtual Control Room

The Requirement

Airports are continuously challenged to maintain efficient operations and at the same time contain or reduce costs. This requires well-coordinated planning and management involving several stakeholders that are responsible for providing services. A further complication is that plans are disrupted due to events such as early or late arrival of flights, equipment malfunctions, maintenance activities, severe weather, and communication failures.

Faced with these challenges along with increasing passenger volumes, airport operations managers are looking for trusted data in the form of real-time performance indicators, asset status information, effective sharing of data and collaboration between stakeholders, reduced manual effort for monitoring operations, and a structured and automated way for handling events.

One approach to address sharing of information and collaboration was to establish a centralized Airport Operations Centre (APOC) where representatives from various stakeholders are co-located. With the right processes in place, this enables quick decisions without extended phone calls and alignment loops, resulting in improved efficiency, but it is a costly exercise. Smaller airports also have multiple stakeholders all of whom can benefit from improved collaboration, but have not had the budget or sufficient resources to establish an APOC.

The Solution

With digitalization, many elements of airport operations can be managed virtually with effective access to systems and visibility of operations. Eliminating the physical constraints of an APOC means that more stakeholders can participate and cooperate in a very cost-effective way, while still realizing the benefits of an APOC.

The AMORPH.aero Virtual Control Room (VCR) solution is cloud-based and offers a comprehensive set of functionalities to meet the challenges and address the requirements outlined above.

Shared access to information is provided via a real-time dashboard, as shown in the illustration, that is configured to provide key operations, assets, and performance data to all participating stakeholders.

From the high-level dashboard, users can drill down to more detailed data in the respective sections. The menu button at the top of the page also provides access to additional modules such as Event Management and real-time Airside and Terminal map displays.

Virtual contol room
The Solution

With digitalization, many elements of airport operations can be managed virtually with effective access to systems and visibility of operations. Eliminating the physical constraints of an APOC means that more stakeholders can participate and cooperate in a very cost-effective way, while still realizing the benefits of an APOC.

The AMORPH.aero Virtual Control Room (VCR) solution is cloud-based and offers a comprehensive set of functionalities to meet the challenges and address the requirements outlined above.

Shared access to information is provided via a real-time dashboard, as shown in the illustration, that is configured to provide key operations, assets, and performance data to all participating stakeholders.

From the high-level dashboard, users can drill down to more detailed data in the respective sections. The menu button at the top of the page also provides access to additional modules such as Event Management and real-time Airside and Terminal map displays.

Virtual Control Room

Solution Features

  • Secure access with multi-factor authentication and user-level access controls
  • Online Platform with a summary of Key Performance Indicators vs targets
  • Automated alerting when KPI targets are exceeded
  • Real-time incident and event status
  • Terminal map with real-time status of key infrastructures such as elevators, escalators, and conveyors
  • Airside map with stand occupancy and aircraft status
  • Event Management with workflow capability
  • Live, local weather information
  • Automated notification for weather state changes
  • Event timeline replay and reporting
  • Baggage system monitoring and auto-alerting of alarms/faults
  • Automatic generation of post operations reports
  • Short-term passenger flow prediction
  • Resource requirement forecasts
  • Passenger flow scenario planning

Solution Benefits

  • Cloud-based configurable solution enables quick and agile deployment saving time and delivering early results
  • Shared situational awareness enables effective collaboration and improved operational efficiency
  • Automated alerting and reporting reduce manual effort, saving time, reducing staff workload, and enabling timely responses to avoid or reduce disruptions
  • Structured event management enables consistent and timely responses
  • Passenger flow prediction and scenario planning enables proactive responses to avoid congestion at processing points
  • Resource requirement forecasts enable more informed allocation of resources that lead to cost savings
  • The Virtual Control Room enables staff to work remotely when required, ensuring greater availability, flexibility, improved staff experience and cost savings
  • All the benefits of an APOC without the cost!

Join AMORPH.aero and grow your business.